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I wrote a quick post on BINGenuity last month for Wright Brothers day. There I commented about how maybe nothing has had a bigger effect on bringing people together and closer than the Wright’s invention, other than the computer.  So what about that computer?  2008 was a huge tipping point for social media (SM) and it is really starting to deliver on SOME of the hype.  And one of those things is certainly this connectivity.  SM is allowing creating and fostering connections with more people and organizations on more levels than could have been imagined.  It could be debated how significant those connection are, but I and millions of others are connecting and rekindling many distant friendships that I am certain would have just faded away without SM tools like Linkedin, Facebook or Twitter.

I recently listened to a Science Friday podcast discussing the future of SM that featured Tim O’Reilly, the founder and the CEO of O’Reilly Media.  Tim is a true technology icon with very keen insights.  Below are a few nuggets from that discussion:

  • Simple SM Definition – “Systems that get better the more people that use them.”
  • Dunbar’s Number – theoretical limit to the number of people (proposed at about 150) with whom one can maintain stable social relationships. These are relationships in which an individual knows who each person is, and how each person relates to every other person.
  • Types of Social Media: Implicit and Explicit – Tim contends the affect of some SM are obvious and it is mistake to think that this is a recent phenomenon.  O’Reilly contends that there are the sites and the tools that are explicit such as the blog like you are reading now, or Twitter, or Flickr where the tools express their social features outwardly.  However, the social aspect of many tools has also made them better in a more implicit way.  For example Google, the search engine, has not appeared like a social media application.  But one of the things that made Google so effective was the accuracy and relevance of the search results. This was in large part due to ranking formula that Google used which was implicitly social.  The ranking of any site increased with the number of other relevant sites (a community) that linked to a site.
  • Communication On Your Terms – Many SM tools, are very different than email and are more like a river. You can stand by the river when you want and just watch what floats by and stick your toe in only when you want. If you don’t participate in it for days or even weeks at a time, no big deal. But like the description of social media above, the more that you do the better the system gets and what floats by is more relevant.  This is very different from email, which is point to point, requires some personal connection, and often an expected response.  Flickr, the photo and sharing tool, is another example of this difference. I tend to use it solely for the utility of the tool – the convenience, sharing, bandwidth and back up of my images, instead of the community aspect of the images themselves. But from time to time, someone tags one of my images as a favorite and I get a little involved in the community aspect, but it is my choice.

So fasten your chin straps, 2009 has lots in store. There are many predictions driven by social media and web 2.0 (a term created by O’Reilly Media).  But I am certain that community is becoming the killer app and SM will truly become a core marketing approach.  And a final note to the entrepreneurs still looking to have us download and try their latest social media gadget this year, your pitch may no longer be “come try this, it’s new,” but instead, “come try this, it really is useful and it helps.”

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Last week we did a little dance at our desks when Slashdot reported that social networking at work is good. We’ve been encouraging clients to embrace these new communication channels (as appropriate) – and not be afraid of what’s new.

The fear, I think, comes from the unknown. With names like Twitter, Flickr, and blog (oh my!) it’s not instantly clear what you’re getting into. So let’s break it down.

If we had to define the tricks of the social media trade on a bumper sticker, here’s what we’d have:

  • Blog – Online journal, a “web log”
  • TwitterMini blog… 140 characters or less
  • Yammer – Twitter for business
  • Technorati – Google for blogs
  • Del.icio.us – A social bookmarks manager
  • MySpaceYour personal website for connecting with friends
  • FacebookMySpace that started in academia
  • LinkedInBusiness networking and contacts site
  • YouTube – Online video sharing
  • Flickr Online photo sharing
  • Second Life – A virtual reality
  • Podcast“Talk radio” to play on your iPod
  • RSSTivo for the webit puts what you want online in one place

Based on the definitions above, I’d have to say that we are a little surprised that the article featured Facebook as the tool that workplaces should encourage. Business-specific social networking sites do exist – specifically LinkedIn and Yammer. We have experience with both, and would recommend these as easy launching points for companies who are just getting their toes wet.

Don’t forget – you can follow Bing on Twitter and Flickr.

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Just yesterday, Slashdot reported on a study that social networking at work might be a good thing. A BBC News write-up on the study (headlined Companies ‘should embrace Facebook’) is here.

Wow. That’s a heck of a recommendation.

To sum it up, the study found that:

  • Social networking encourages employees to build relationships and share information – and that attempts to stop such activity could be detrimental to the business in the long-run.
  • Technology is increasingly popular as a medium for sharing ideas and collaboration – and that younger folks in the workforce have grown up with this. For them, this is the way they communicate.
  • More freedom and flexibility in the workplace can actually help maintain stability.
  • Social networks are networks. And by focusing more minds on a problem, you may arrive at an answer more quickly.
  • Guidelines are still needed, but they should be practical. And, social network use can – and should – tie to a business goal.

For some people, this will beg the question “What is social networking?”

We’re glad you asked.

We’ve been answering this question a lot lately and even presenting to clients and non-profits on the tools and tricks of social media: blogging, Yammer, Twitter, Flickr, Facebook, LinkedIn, YouTube, ChipIn … the list goes on.

Over the next few weeks, we’ll share some of this “social media 101″ information on Bingenuity.com – breaking it down into bite-sized pieces that explain what it is and how you can use social networking successfully in the business realm.

If you have specific questions that you’d like answered – leave us a comment or drop us a note.

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